Refund Policy

1. General Policy

We strive to ensure complete satisfaction with our services. This refund policy outlines the terms and conditions for refunds on our platform.

2. Refund Eligibility

Refunds may be issued in the following cases:

• Failed transactions
• Double debits
• Incorrect amount deductions
• Service not rendered

3. Refund Process

To request a refund:

• Contact our support team
• Provide transaction details
• Submit supporting documentation
• Allow 5-7 business days for processing

4. Non-Refundable Items

The following are not eligible for refunds:

• Completed service transactions
• Commission charges
• Processing fees
• Subscription fees

5. Refund Method

Refunds will be processed to:

• Original payment source
• Bank account (for failed transfers)
• Wallet balance (where applicable)